FAQs

HOW LONG DOES SHIPPING TAKE?

Please allow 2-4 weeks for your items to arrive.

SHIPPING COSTS?

Shipping over $300 anywhere in Australia is free. Otherwise, standard shipping applies. Express shipping is available in Australia at an additional cost. We use Australia Post services and standard delivery can take from 1 to 4 business days. Please select the Express Shipping option at checkout and it will calculate the shipping cost. 

DO OUTFITS NEED TO BE TAILORED?

All outfits are ready-made pieces, however, you may want to take them to a tailor to get them further altered to fit your body.

RETURNS AND EXCHANGES?

No refund or exchange, with exception of the product being damaged or faulty on arrival. On arrival you have a 24 hour period to notify us for a refund or exchange of the product. Please notify us by emailing maurbym@gmail.com with a proof of purchase and image of the faulty defective product. You are responsible for the cost of returning the item to us with a tracking number when you return the item to us. 

CUSTOM MADE/BULK ORDERS?

All of our outfits are one time pieces.

Although, we understand the need for matching bridesmaid sets. As such, Maur accommodates for wedding attire (bridesmaids) through providing custom orders within you prescribed budget, garment style and preferred colour. Please contact us to make a custom or bulk order.